To provide reliable, secure, and efficient support, YTS maintains certain technology standards. Some products and configurations are known to cause recurring problems, create security risks, or make troubleshooting unreliable. The items below explain what we do not support, and what we strongly discourage except in special circumstances.

Items We Do Not Support

These items should be replaced, corrected, or upgraded before we can provide ongoing support.

Mesh Wi-Fi Systems

Mesh Wi-Fi systems are commonly designed for home use, not business environments. They can be difficult to manage, harder to troubleshoot, and may not provide consistent performance across an office. For business locations, we recommend properly placed business-grade wireless access points connected by network cabling whenever possible.

Wi-Fi Repeaters and Range Extenders

Wi-Fi repeaters and range extenders often reduce performance and create unreliable connections. They may appear to improve signal strength, but they frequently cause slow speeds, dropped connections, and inconsistent roaming. A properly designed wireless network is a better long-term solution.

Windows 10 or Other End-of-Life Operating Systems

Once an operating system is end-of-life, it no longer receives normal security updates from the vendor. This creates a significant security risk and may also prevent newer software, security tools, and business applications from working properly. Devices running unsupported operating systems should be upgraded or replaced.

Admin Accounts Without MFA

Administrator accounts have elevated access and can make major changes to systems, data, email, and security settings. Without multi-factor authentication, these accounts are much easier for attackers to compromise. Any administrative account must be protected with MFA.

Consumer-Grade Network Hardware

Consumer-grade routers, switches, and Wi-Fi equipment are generally not designed for business reliability, security, monitoring, or centralized management. If the equipment was purchased from a retail store for home use, it may not be appropriate for a business network. We recommend business-grade network hardware that can be properly managed and supported.

Ethernet Over Power Line, Coax, or Phone Line Devices

Adapters that send network traffic over electrical wiring, coax cable, or phone lines can be unreliable and difficult to troubleshoot. Performance may vary depending on building wiring, electrical noise, distance, and other factors outside our control. Dedicated Ethernet cabling is strongly preferred for business systems.

VoIP Over Cellular or Satellite Internet

VoIP phone systems require a stable, low-latency Internet connection. Cellular and satellite Internet services can have inconsistent latency, packet loss, or carrier-grade NAT limitations that cause call quality problems, dropped calls, one-way audio, or registration issues. This includes services such as T-Mobile Home Internet, Viasat, HughesNet, Starlink, and similar providers.

Items We Do Not Recommend

These items may be supported only under special circumstances. They should be considered less reliable, less secure, or more difficult to support.

Google Workspace Sync for Microsoft Outlook

Google Workspace Sync for Microsoft Outlook can work in some situations, but it adds complexity and can cause issues with calendar syncing, contacts, search, profiles, and Outlook performance. When possible, we recommend using Gmail and Google Calendar through the web, or using Microsoft 365 with Outlook for the best Outlook experience.

Fast User Switching

Fast User Switching allows multiple users to stay signed into the same computer at the same time. This can cause performance problems, file access issues, application conflicts, and confusion about which user is actively running a program. We recommend fully signing out before another user signs in.

Going More Than One Week Without Restarting Your Computer

Computers need occasional restarts to complete updates, clear temporary issues, and keep applications running properly. Leaving a computer on for long periods without restarting can lead to slow performance, failed updates, printer issues, application errors, and other avoidable problems. A weekly restart is recommended.

Workstations With Less Than 500 GB of Main Storage

Modern business computers need enough storage for Windows, applications, updates, user files, temporary files, and recovery operations. Systems with less than 500 GB of main storage are more likely to run out of space, slow down, or fail updates. We recommend at least 500 GB of primary storage for standard business workstations.

Microsoft 365 or Google Workspace Accounts Without MFA

Email accounts are one of the most common targets for attackers. Without MFA, a stolen password may be enough for someone to access email, files, contacts, and business data. All Microsoft 365 and Google Workspace accounts should use multi-factor authentication.

Point-to-Point Wireless Links or Wireless Bridges

Wireless bridges can be useful in limited situations, but they are more vulnerable to interference, weather, alignment issues, and performance changes than a wired connection. They should not be treated as equal to proper cabling or fiber. We only recommend them when a physical cable is not practical.

Wireless Printers

Wireless printers are often unreliable in business environments. They may disconnect, change network addresses, sleep unexpectedly, or have inconsistent print availability. For best reliability, business printers should be connected by Ethernet whenever possible.

Permanent Business Locations Using Cellular Internet as the Primary Connection

Cellular Internet can be useful as a backup connection, but it is not ideal as the primary Internet service for a permanent business location. Speeds, latency, reliability, and carrier network behavior can vary. For primary service, we recommend a dedicated business-class Internet connection whenever available.

Significant Number of VoIP Users Behind a Dynamic WAN IP

VoIP systems work best when the phone provider and network equipment have a stable public Internet address to communicate with. A dynamic WAN IP can change unexpectedly, which may cause registration issues, call routing problems, or provider-side security blocks. Businesses with multiple VoIP users should strongly consider a static public IP address.